SoonCaseRetainer hours
Prepaid hours, drawn down as you go
- Initial and top-up blocks used in order
- Only published, client-visible hours count
- Weekend and after-hours rate multipliers
For e-commerce & web maintenance, IT managed services and system integrators
Retainer hours, person‑days and sign‑offs, clear with every client
For service teams that bill by the hour or the person-day. Prepaid hours draw down as work gets done, clients see what’s been used, and every monthly sign-off and invoice is on record.
14-day free trial · No credit card required · Your data is kept if you don't upgrade
The SoonCase app is currently available in Traditional Chinese only
- 3
- pricing models
- 5
- sign-off methods
- 7
- billing currencies
- 14
- day free trial
Sound familiar?
Where hourly and person‑day teams get stuck
Generic to-do apps manage internal work. The part where you bill the client still lives in spreadsheets and group chats.
“How many hours are left?”
Answering means adding up timesheet rows one by one.
Month-end disputes
The client thinks they used fewer hours, and you have no line-by-line record of what was done.
Sign-offs that drag on
A thumbs-up in a chat counts as approval—until there's a dispute and no record.
Missed invoices and top-ups
The hour block runs out or a milestone ships before anyone remembers to invoice.
Requests lost in chat
Client requests, changes and approvals live in chat history. Handovers mean endless scrolling.
No company-wide view
Who spent the most hours on which client last month, which sign-offs and payments are pending—you have to ask.
How it works
Hours flow from tasks to sign-off to invoice
One record carries through, so nothing is retyped between timesheets, acceptance reports and invoices.
- Client asksClients submit requests in the portal and they become tasks
- Log the workInternal time and client-visible hours, kept apart
- Draw downPrepaid hours or contract person-days are deducted, with a low-balance alert
- Monthly sign-offThe report pulls in the period’s work and hours; clients sign online
- Get paidApproved phases and hour-block thresholds show up as ready to invoice
Flexible by design
Hours, person-days or fixed price, per project
One client might have a maintenance retainer plus a fixed-price feature. Each project picks its own pricing model and sign-off method, all in one system.
Person-days
Quote and sign off in person-days
- Log person-days against the contract
- Acceptance reports per period
- 1 person-day = 8 hours, converted automatically
Fixed price
Sign off by deliverable or phase
- Approve quoted items one by one
- Phase sign-offs with progress tracking
- Deposit, progress and final payments
- Change requests as separate contracts
Pre-launch
A checklist before go-live
- Tick off every item before launch
- Use Word or Excel files as templates
- Client approval triggers a billing reminder
Features
What’s used, what’s signed off, what stays internal
Everything you bill the client for is on record, and the team’s daily work lives in the same place.
Sign-off & usage
Hours used and sign‑offs, all on record
Only published, client-visible hours count, drawn from the initial block and top-ups in purchase order. At month end, the acceptance report pulls in that period’s work and hours.
- Low-balance alerts for hours and person-days; top-ups tracked separately
- Five sign-off methods with PDF download and online client sign-off
- Multiple contracts and installments that can't exceed the total
Dashboard
Everything due today, across every project
Overdue work comes first and urgent tasks are flagged—no need to open each project to find them.
- List, board, calendar and Gantt views
- Sub-tasks, labels and attachment previews
- In-app notifications for assignments, mentions and due dates
Projects
Client-facing and internal, clearly separated
Mark every task as visible to the client or internal only. Client reports never include your internal notes.
- Overdue tasks and pending sign-offs pinned to the top
- Filter by owner, status and type
- Delegates for time off, clean handovers when people leave
Client portal
Give clients their own window into the project
Invite clients to a separate portal. They only ever see what you've marked as visible to them.
Progress and timeline
Clients check where things stand on their own, instead of asking you.
Monthly reports
The work delivered each month and the hours used, ready whenever they look.
Replies you can track
Ask a client to confirm something. They reply with text, files or links, and you're notified.
Requests become tasks
Clients submit issues and requests that land as tasks assigned to the project owner.
Online sign-off with e-signature
Clients review the acceptance report, approve or reject, and sign. Both sides get the result by email.
Nothing internal leaks
Internal notes, hours and other clients' projects stay out of the portal.
Industry templates
Pick your industry and the setup is done for you
When you create a workspace, choose an industry to get typical project categories and task types, each category with a default pricing model. They’re only defaults: every project can still switch to hours, person-days or fixed price.
E-commerce & web maintenance
Fixed price for builds, hours for maintenance
- Categories: Shopify, Magento, WordPress, web maintenance
- Extensions and integrations log
- Task types: new request, improvement, bug, incident fix
IT managed services
Hours for service contracts, person-days for deployments
- Categories: managed services, system deployment, hardware & licenses
- Hardware & licenses default to fixed price
- Task types: request, change, incident, routine maintenance
System integration & software
Person-days for development, hours for warranty
- Categories: development, system integration, maintenance & warranty
- Person-day acceptance reports per period
- Task types: request, change, issue, maintenance
Other industries start with “General” and set up their own categories. Template names appear in Traditional Chinese in the app.
Why SoonCase
Built for teams that bill by the hour, not bent to fit them
Up and running in minutes
Pick your industry and categories are ready. Your first project walks you through pricing, prepaid hours, the client portal and sign-off.
Billing that matches your contracts
Installments, milestone triggers and seven currencies, including USD, EUR and JPY.
One view of the whole company
See who spent how many hours on which projects last month, how busy next month looks, and every project’s sign-off and billing status.
Secure by default
Isolated workspaces, two-factor authentication and file scanning, each safeguard covered by automated tests.
Pricing
Simple plans that grow with your team
Every plan starts with a 14-day free trial with all features. Upgrade any time—your data stays where it is.
Personal
For freelancers
NT$249/monthNT$208/monthNT$2,490 billed yearly
Start free trial- 1 user · 10 projects · 3 GB
- Hourly, person-day and fixed-price billing
- Hours and person-days deducted automatically
- Client portal and client reports
Studio
For studios of 2–4
NT$890/monthNT$742/monthNT$8,900 billed yearly
Start free trial- 3 users (up to 4) · 20 projects · 10 GB
- Hourly, person-day and fixed-price billing
- Hours and person-days deducted automatically
- Client portal and client reports
- Assign, hand over and share projects
- Billing plans and payment reminders
Recommended
Team
For teams of 5–10
Until 12/31 · Regular NT$1,490NT$1,290/monthUntil 12/31 · Regular NT$1,242NT$1,075/monthNT$12,900 billed yearly
- 5 users (up to 10) · 40 projects · 30 GB+
- Hourly, person-day and fixed-price billing
- Hours and person-days deducted automatically
- Client portal and client reports
- Client online sign-off with e-signature
- Billing plans and payment reminders
- Full organization management and granular permissions
- LINE group notifications (add-on)
Business
For companies of 20–100
Until 12/31 · Regular NT$4,290NT$3,990/monthUntil 12/31 · Regular NT$3,575NT$3,325/monthNT$39,900 billed yearly
- 20 users (up to 100) · unlimited projects · 100 GB+
- Hourly, person-day and fixed-price billing
- Hours and person-days deducted automatically
- Client portal and client reports
- Client online sign-off with e-signature
- Billing plans and payment reminders
- Full organization management and granular permissions
- LINE group notifications included
- Upgrade instantly from your workspace
- Profit and revenue charts
See full feature comparison
| Feature | Personal | Studio | Team | Business |
|---|---|---|---|---|
| Usage and limits | ||||
| Users included | 1 | 3 | 5 | 20 |
| Extra users | — | up to 4+NT$199 per user / month | up to 10+NT$990 per 5 users / month | up to 100+NT$990 per 5 users / month |
| ProjectsAll projects in the workspace, including closed ones | 10 | 20 | 40 | Unlimited |
| StorageTeam and Business add storage with every 5 extra users | 3 GB | 10 GB | 30 GB+ | 100 GB+ |
| Every plan | ||||
| Tasks, projects, list / board / calendar / Gantt | ✓ | ✓ | ✓ | ✓ |
| 3 pricing models, 5 sign-off methodsFixed price, person-days or hours; by deliverable, phase, pre-launch, person-day or hourly | ✓ | ✓ | ✓ | ✓ |
| Client reports and monthly review | ✓ | ✓ | ✓ | ✓ |
| Client portalClients see progress, monthly usage and only what you mark as client-visible | ✓ | ✓ | ✓ | ✓ |
| Client request form templatesTeam and up: file uploads and side-by-side fields | 1 basic | 1 basic | 20, all fields | 20, all fields |
| Team and billing | ||||
| Assign, hand over, delegate, share projects | — | ✓ | ✓ | ✓ |
| Billing plans and remindersInstallments with triggers such as phase approval or hour-block usage | — | ✓ | ✓ | ✓ |
| Organization management | — | Read-only | ✓ | ✓ |
| Require two-factor sign-in for everyone | — | — | ✓ | ✓ |
| Client online sign-off with e-signature | — | — | ✓ | ✓ |
| LINE group notificationsTeam: NT$590/month add-on (NT$490 until 12/31) | — | — | Add-on | ✓ |
| Automated monthly client reports Coming soon | — | — | ✓ | ✓ |
| Management and branding | ||||
| Granular permissionsChoose which tabs and amounts each person sees on a shared project | — | — | ✓ | ✓ |
| Custom email templatesDesign the emails your clients receive, with your logo and colors | — | — | ✓ | ✓ |
| Your own domain for the portal and email Coming soon | — | — | ✓ | ✓ |
| Profit and revenue charts Coming soon | — | — | — | ✓ |
Prices in New Taiwan dollars (NT$). Project limits count all projects in the workspace, including closed ones. Features marked Coming soon are included at no extra cost when they launch.
On the roadmap
- Google sign-inOne less password to remember
- Online paymentPay monthly or yearly online
FAQ
Questions, answered
Is the app available in English?
Not yet. This website is in English, but the SoonCase app, its emails and the client portal are currently in Traditional Chinese.
Do I need a credit card to try it?
No. Sign up and use every feature free for 14 days. If you don't upgrade when the trial ends, your workspace becomes read-only and your data is kept.
We’re not an e-commerce agency. Will it fit?
Yes. Any service team that bills clients by the hour, the person-day or a fixed price can use it—IT managed services, system integrators, software houses. Pick an industry template when you create the workspace, or start with “General”. Each project picks fixed-price, person-day or hourly billing, and one of five sign-off methods: by deliverable, by phase, pre-launch, person-day or hourly.
Can clients see our internal hours?
No. The client portal and client reports only show hours you’ve marked as client-visible and published. Internal time and internal notes stay with your team.
How is this different from Trello or Asana?
Those tools manage a team's internal work. SoonCase adds what you need to bill clients: prepaid hours and person-days drawn down automatically, monthly acceptance reports, billing reminders and a clear line between client-facing and internal information.
Do my clients need an account?
Only if you want them to use the client portal. When you open the portal for a project, clients get an invitation email and see only what you've marked as visible to them. You can also keep sending them reports instead.
How do I pay?
Prices are in New Taiwan dollars. Online payment is in development. Until then, upgrading to Business takes effect immediately from your workspace settings, and we'll arrange other plan changes with you.
Set up your first project in minutes
Choose how you bill, add the client’s prepaid hours or person-days, and send your first monthly sign-off. SoonCase walks you through each step.
Start your free trial