SoonCaseReturns and refunds
Cancellation and refund policy
SoonCase is an online subscription service with no physical goods, so there are no exchanges — a "return" means cancelling your subscription and getting a refund. You can ask for a full refund within 7 days of your first payment, and you can stop auto-renewal at any time.
SoonCase is currently available in Traditional Chinese only. This page is a translation; if it differs from the Traditional Chinese version, the Chinese version applies.
1. Cancel your subscription (stop auto-renewal)
- Log in to app.sooncase.com as the organization's owner
- Go to Organization management → Plan & usage and click "Stop auto-renewal"
- You keep full access until the end of the current billing period and will not be charged for the next one. We email you a reminder 7 days before it ends
- When the period ends, your organization moves to the Free plan and your data is kept. Projects over the Free plan limit become read-only (view and export only) — see section 2 of the Terms of service (Chinese). Subscribe again any time to restore everything
If you'd rather not do it yourself, email billing@sooncase.com and we'll stop the renewal for you.
2. Full refund within 7 days of your first payment
- Who it's for: an organization's first paid subscription. You can ask for a full refund within 7 days (including the payment day) from the day the payment went through, with no reason needed. Add-ons bought in the same payment (such as extra seats or storage) are refunded too
- How to ask: email billing@sooncase.com with your organization name, the owner's login email, and the payment date and amount. The 7 days are counted by when your email was sent
- Confirmation: we reply within 3 business days of receiving your email
- Refund: once confirmed, the full amount goes back to the card you paid with through NewebPay, with no fee. When it shows up depends on your card issuer — usually within 7–14 business days
- After the refund: your organization moves to the Free plan and your data is kept, the same as when a cancelled subscription ends
3. Other refunds
- Double charge or wrong amount: the extra amount is refunded in full
- The service is unavailable for more than 7 days in a row because of us: we refund the unused part of the current period, pro rata
- We shut down the whole service: we'll tell you at least 60 days in advance and refund any paid period you haven't used
Ask for these the same way, at billing@sooncase.com. Refund method and timing are the same as in section 2.
4. When we don't refund
- More than 7 days after your first payment, paid periods are not refunded; stopping auto-renewal only prevents the next charge
- Later renewal charges and upgrade differences are not covered by the 7-day full refund (stop auto-renewal any time to avoid the next charge)
- LINE Official Account messaging fees are charged to your organization by LINE, are not part of our fees, and must be requested from LINE
Where the law requires otherwise, the law applies. Full payment, renewal and refund terms are in sections 3 and 4 of the Terms of service (Chinese).
5. Contact us
- Billing and refunds: billing@sooncase.com
- Support: support@sooncase.com
See also Consumer rights and the Privacy policy (Chinese).